Last updated: [01/11/2025]
1. Services (filming, post-production, design)
- Advance/deposit: When confirming a service order, an advance payment of [30–50%] is required..
- Отказ/пренасрочване:
- 72 ч. преди датата на заснемане: без неустойка / авансът се прехвърля за нова дата.
- 24–72 ч. преди датата: удържаме 25% от аванса за резервирани ресурси.
- <24 ч. / неявяване: авансът не се възстановява.
- Service defects: In the case of objectively verifiable defects (missing agreed shots/files), we will perform corrections at our expense within a reasonable timeframe. A refund is only issued if correction is not possible.
2. Digital products/files (videos, photos, graphic files)
- Due to the digital nature of the product, returns are not applicable once the final files have been delivered.
- In case of a technical issue with a file or link, we will resend it or replace it with a working version.
3. Physical products (if applicable)
- Returns are accepted within 14 days of receipt, in intact commercial condition.
- Return shipping costs are covered by the customer, except in cases of defect or incorrectly delivered product.
- Refunds are issued via the original payment method within 14 days after receipt and inspection.
4. Procedure for requesting a refund/cancellation
Please email us at zonaburgasbg@gmail.com with your order number, name, and reasons for the request. We will respond within 2 business days.